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Privacy Policy

1. Overview

Arqa Sakan is committed to protecting the privacy and security of personal data collected in the course of providing our real estate development, marketing, and consultancy services. This Privacy Policy explains how we collect, use, share, and safeguard information obtained from clients, website visitors, suppliers, and partners.

2. Scope of Policy

This Policy applies to all personal data collected through:

  • Our website and associated digital platforms;
  • Real estate development projects, marketing activities, and consultancy engagements;
  • Communications with suppliers, partners, and prospective buyers or investors;
  • Events and property viewings organized by Arqa Sakan.

This Policy complies with the laws and regulations of the Kingdom of Saudi Arabia (including the Personal Data Protection Law - PDPL) and recognized international privacy standards.

3. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

  • Identity Data: Name, title, gender, national ID/Iqama number, or commercial registration number.
  • Contact Data: Email address, phone number, and mailing address.
  • Property & Investment Data: Preferences regarding residential or commercial units, budget ranges, and interest in specific development projects.
  • Financial Data: Bank account details for transactions, payment history, and financial documents required for property booking or consultancy.
  • Technical Data: IP address, browser type, device identifiers, and browsing behavior on our website.
  • Supporting Documents: National ID copies, land deeds, or other documents voluntarily provided to support real estate transactions.

4. Purpose of Collection and Use

We process personal data to:

  • Deliver real estate development and marketing services;
  • Process property bookings, sales, and consultancy requests;
  • Respond to inquiries and maintain client communications;
  • Manage billing, payments, and contractual obligations;
  • Comply with legal, regulatory (e.g., REGA), and professional requirements;
  • Improve service delivery and the digital user experience.

5. Legal Basis for Processing

Our legal grounds for processing may include:

  • Performance of a contract (e.g., a sales or consultancy agreement);
  • Compliance with legal and regulatory obligations in the Kingdom of Saudi Arabia;
  • Legitimate interests such as service improvement and security;
  • Your explicit consent, where required for marketing or data sharing.

6. Data Sharing and Third Parties

We may share personal data with:

  • Internal personnel required to deliver our services;
  • External consultants, contractors, or site engineers bound by confidentiality;
  • Government authorities or regulators (e.g., Ministry of Municipal and Rural Affairs, Real Estate General Authority) when legally required;
  • IT and cloud service providers supporting our systems under strict data protection agreements.

We never sell or lease personal data to any third party.

7. Data Transfers

Where required, personal data may be transferred outside the Kingdom of Saudi Arabia in accordance with applicable Saudi data protection laws, ensuring adequate safeguards are in place.

8. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and operational requirements related to real estate ownership and records.

9. Security Measures

We maintain strict safeguards to protect personal data from unauthorized access or misuse, including:

  • Data encryption and secure server protocols;
  • Controlled access to confidential client files;
  • Staff and partner confidentiality agreements;
  • Regular security monitoring of our digital platforms.

10. Your Rights

Subject to applicable Saudi law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction or deletion of inaccurate or outdated data;
  • Restrict or object to certain processing activities;
  • Withdraw consent at any time;
  • File a complaint with the competent authority in Saudi Arabia (SDAIA).

To exercise these rights, please contact us at our official email address.

11. Cookies and Website Analytics

Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies in your browser settings, though some website features may be affected.

12. External Links

Arqa Sakan is not responsible for the privacy practices or content of third-party websites linked on our portal.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law or our business practices. Changes will be posted on this page with an updated revision date.

14. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Arqa Sakan Qatif, Eastern Province, KSA 
Email: info@arqasakan.com
Phone: +966 550 010 245